Refund policy

At Brownglow Beauty Shoppe, we are committed to providing you with high-quality skincare products. Due to the nature of our products, we have established the following no returns policy:

1. No Refunds on Products: We do not offer refunds on skincare products. All sales of skincare products are final.

2. Returns for Damaged or Defective Goods: Brownglow Beauty Shoppe will accept returns only for damaged or defective goods. If you receive a damaged or defective item, please follow the procedure outlined below:

3. Report Damages at the Time of Shipment: Damages must be reported at the time of the accepted shipment. When receiving your order, inspect the package for any visible damage. If damage is found, it must be marked on the driver's waybill.

4. Proper Documentation is Crucial: To initiate a return for damaged or defective goods, please note "box damaged" on the shipper's delivery notice and take clear pictures of the damaged package. This documentation is crucial for processing your return.

5. Buyer's Responsibility for Package Inspection: It is the buyer's responsibility to ensure that the package arrived in good order from the delivery company prior to signing for the parcel. Carefully inspect the packaging for any signs of damage before accepting the delivery.

6. Failure to Document Damages: Failure to document damages on the shipper's delivery notice at the time of delivery will result in no exchange of the damaged goods. We cannot process returns for items that were not properly documented as damaged upon receipt.

By making a purchase from Brownglow Beauty Shoppe, you acknowledge and agree to abide by this no returns policy. If you have any questions or concerns about this policy, please contact our customer service team before making a purchase.