Frequently Asked Questions

Brownglow Beauty product line is curated to work best when used together and in a specific order. Each product targets particular skin concerns.

Yes! Our products are designed to benefit all skin types, tones and textures. You can opt to customize your product choice to meet your skin needs. Whether you have dry, oily, or combination skin, our products are expertly formulated to address your specific needs in a professional and objective manner.

We believe in the power of nature, which is why our products are made from vegan and sustainable ingredients, derived from natural and organic sources. Not only do we steer clear of synthetic fragrances, colors, and GMOs, but we also ensure that our manufacturing practices are ethical and environmentally friendly.

Brownglow Beauty’s formulations work best after continuous use. Some products have an immediate visible effect, while others continue to improve your skin over time when used consistently. Experience the full potential of Brownglow Beauty's products by incorporating them into your daily routine.

Brownglow was specially formulated for persons with sensitive skin top of mind. With our gentle but potent ingredients, the product is designed precisely for those with hypersensitive or particularly sensitive skin types.

To guarantee the optimal quality of your product, we suggest using it within one year of opening. For best results, be sure to tightly close or seal it after each use.

AM Routine:

Bright Glow Cleanser & Makeup Remover

Balmy Glow Grapefruit Toner

Hydrate & Glow Hyaluronic Acid Serum (applied while face is still damp from toner)

Sparkle & Glow Eye Brightening Serum

Blush & Glow Brightening Cream or Luminescence Chaga Moisturizer

PM Routine:

Bright Glow Cleanser & Makeup Remover

Balmy Glow Grapefruit Toner

Hydrate & Glow Hyaluronic Acid Serum (applied while face is still damp from toner)

Sparkle & Glow Eye Brightening Serum

Radiant Glow Vitamin C Serum

Blush & Glow Brightening Cream or Luminescence Chaga Moisturizer

Adhoc Application:

Brilliant Glow Exfoliating Cream (1-2 times a week followed by your evening skin care routine)

Warm Glow Hydrating Mask (1-2 times a week followed by your evening skin care routine)

After placing your order online, you will receive a confirmation email within 24-48 hours. Please ensure your email address is entered correctly before placing your order. If you do not receive the email confirmation within 48 hours, please check your junk/spam folder or email us at hello@brownglow.ca for assistance.

To check the status of your order, log into your account via Brownglow website. Once your order has been shipped, you will receive a confirmation email with your parcel’s tracking information within 48-72 hours. Please ensure your email address and/or phone number is entered correctly before placing your order. If you do not receive the shipping confirmation within 72 hours, kindly check your junk/spam folder. If you still did not receive it, please email us at hello@brownglow.ca for further assistance.

Delivery times vary based on your location. For Canada-wide shipping, delivery can take 5-10 business days.

Yes, we offer free Canada-wide shipping over $100 (or to the US over US$70)

Yes, we deliver worldwide.

Yes, you may cancel your order if it has not yet shipped by contacting us immediately at hello@brownglow.ca with your order number. Please check the shipping status of your order by logging into your account to confirm it has not yet been shipped.

Unfortunately, we do not offer exchanges at this time. We apologize for any convenience this may cause. Please contact us at hello@brownglow.ca for assistance.

We accept all major credit cards including, but not limited to, Mastercard, Visa and American Express. Other payment options include Paypal, Apple Pay, Google Pay, ShopPay and other globally recognized payment apps.

You will be charged in Canadian dollars (Brownglow Beauty is based in Canada), however your local currency exchange rate will be applied by your credit card company when the payment is processed.

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Navigate to and click on the account icon in the top right-hand corner of the menu bar. Click here for quick link to the sign in page.